Solutions to Hertz Web Solutions
You can mess with godaddy, mess with google, mess with Yahoo BUT never! NEVER EVER AND EVER EVER!!! Mess with HERTZ WEB SOLUTIONS
Today, we’re gonna talk about the solutions to Hertz Web Solutions. Let me ask you a question, which is more important CLIENT or PROFIT? I say CLIENTS, clients are supporters. Sure sometimes they can be annoying when it comes to what we call “support” but one thing that we (both UNS & JINXBOX ENT.) never do is attacking our clients. We never attack our clients.
Today, this is quite unbelivable. Very Unbelivable… I got this message from HWS hosting
As your invoice is overdue and we have received no communication from you we will be suspending your VPS within 24 hours, and terminating the VPS within 72 hours if payment is not received. We have not received a cancellation request for your account, if you wish to cancel you must give 7 days notice prior to your next due invoice as per our terms of service.
Kind Regards,
Richard Myers
HWS Hosting
Sent by Richard Myers. I know this guy; I think this is the guy I met way back in DigitalPoint forums but anyway back to the story. Well, it is overdue but not really; its kind of my bad that I forgot to tell them that nadzrulDOTcom was migrating to another server. I didn’t want them to wait for 72hours to close my account so I opened a ticket and kindly tell them to immediately deactivate and terminate my server. Here’s how it goes:
| Client | Posted: 03/12/2008 10:25 |
| cancel my account.cheers; Naz—————————- |
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| Richard Myers Staff |
Posted: 03/12/2008 10:29 |
| Hi,You are still required to pay your outstanding invoice as you have not provided us with 7 days notice, your current invoice is actually overdue.From: Hertz Web Solutions [mailto:sales@hwshosting.net] Sent: 03 December 2008 10:26 To: Richard Myers; Stuart Manton Subject: [Ticket ID: 620440] New Support Ticket Opened Hertz Web Solutions A new support ticket has been opened. Client cancel my account. cheers; —————————- You can respond to this ticket by simply replying to this email or by |
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| Client | Posted: 03/12/2008 10:34 |
| Just terminate it, why would I pay it if I’m not gonna use it. By the way my account is unmanaged, i made the deal with some guy at DigitalPoint so yah, just terminate the account. | |
| Richard Myers Staff |
Posted: 03/12/2008 10:41 |
| Hi,As per our Terms of Service which you agreed to upon signup we require 7 days notice before your next invoice is due for all cancellations otherwise you will have to pay the invoice. If we do not receive payment we are entitled to send this to our collections department.From: Hertz Web Solutions [mailto:sales@hwshosting.net] Sent: 03 December 2008 10:34 To: Richard Myers; Stuart Manton Subject: [Ticket ID: 620440] New Support Ticket Response Hertz Web Solutions A new support ticket response has been made. Client Just terminate it, why would I pay it if I’m not gonna use it. By the way my cheers; You can respond to this ticket by simply replying to this email or by |
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| Client | Posted: 03/12/2008 10:50 |
| I understand that you’re saying according to the TOS I was supposed to inform 7 days earlier before any account cancellation. The thing is, my account is an unmanaged account THERE IS NO SUCH THING AS TOS, I’ve been trying to get the heck out of here about 2 months ago. I opened tickets asking if they can help me migrating to another server, I even told them if I’m willing to pay for the charges for a migration service cuz I needed migration service. And the reply was “Sorry, your account is unmanaged and we can’t help you”So now, I’ve migrated everything myself and you’re free to close my account.Not to mention I’ve got this email:
As your invoice is overdue and we have received no communication from you we will be suspending your VPS within 24 hours, and terminating the VPS within 72 hours if payment is not received. We have not received a cancellation request for your account, if you wish to cancel you must give 7 days notice prior to your next due invoice as per our terms of service. Kind Regards, I could do nothing about it for 72 hours and expect the termination. But I’m making the life easier for you guys, I informed you that it is safe to terminate my account and my account can be terminated right now at this moment. cheers; |
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| Richard Myers Staff |
Posted: 03/12/2008 10:57 |
| All accounts are covered under our Terms of Service. Managed, Unmanaged, Semi-Managed – All covered by our ToS.Unmanaged refers to your status in terms of product support, ie support tickets and telephone based support. It means you are not entitled to submit tickets relating to client issues or software issues on your VPS. It has nothing to do with your cancellation period.If you are unwilling to pay, as per the terms of service agreement, this will be passed to our solicitors for further action. | |
| Client | Posted: 03/12/2008 11:04 |
| So who are you going to send first? Solicitor or Collection Department? Cuz I noticed that you said earlier that this is going to collection department.Send it to collection department and let me talk to them, I believe that you’re making stupid TOS for a stupid service. Because I did tell the technical support to migrate my hosting but they didn’t do anything. I had to pay for people from other server to deal with this migration and do you think I’m happy? | |
| Client | Posted: 03/12/2008 11:07 |
| Another option is to just do nothing for 72hours and get my account terminated:”"Dear Client,As your invoice is overdue and we have received no communication from you we will be suspending your VPS within 24 hours, and terminating the VPS within 72 hours if payment is not received. We have not received a cancellation request for your account, if you wish to cancel you must give 7 days notice prior to your next due invoice as per our terms of service. | |
| Richard Myers Staff |
Posted: 03/12/2008 11:11 |
| Please understand your VPS is UNMANAGED therefore our technicians wouldn’t transfer accounts for you. Only MANAGED clients are entitled to this, you do not have a managed server therefore can’t expect to receive support. If a Managed service was needed you could have contacted us to request a quote, however you haven’t at any point.We send out termination notices by default, payments are still pursued until received.Our solicitors prepare all legal documentation to be sent to a collections agency.
I’ve informed them of this case and they will begin necessary action. Regards, |
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| Client | Posted: 03/12/2008 11:19 |
| When I tell them that I needed my hosting to be transferred, if they are smart people they will recommend me the managed server and ask me to request a quote, but now they did not.here’s another history:Posted: 24/09/2008 17:08 I’m afraid we will be cancelling. Don’t worry bout other backup, I’ll do it. The new owner bought jinxmart.com, so only jinxmart.com contents should be transferred. cheers; BTW, this TOS feels like new to me. Haven’t heard one can you show me the link? |
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| Client | Posted: 03/12/2008 11:21 |
| One more thing.You were the Technical support too. Client Posted: 24/09/2008 17:08 I’m afraid we will be cancelling. Don’t worry bout other backup, I’ll do it. The new owner bought jinxmart.com, so only jinxmart.com contents should be transferred. cheers; I’ll provide you with a link to this shortly. Regards, |
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| Richard Myers Staff |
Posted: 03/12/2008 11:36 |
| Our terms of service have been in action since May 2007. We recently updated them to include a Privacy Policy with regards to the handling of sensitive data, all clients where notified via email of this, as we are entitled to. All orders are required to read the terms of service then tick the check box to show that you have read, understand and agree to the terms of service. Orders are automatically rejected if the check box is left unticked, therefore it is not our problem if you did not read the terms of service.http://hwshosting.net/terms.html – You can see the date we revised the terms of service, and a copy of the email sent to your address on file:”Dear Client,
I am writing to inform you that today we have updated our Terms of Service. We have included a Privacy Policy & Acceptable Usage Policy and also clarified a number of points within our previous Terms of Service. Kind Regards, You did indeed submit a ticket wishing to cancel. However: “28/09/2008 19:16 cheers; I delayed your invoice, you then paid it and continued to be hosted with us. Yes I did reply to your ticket and I apologise for not being able to read your mind, I’ll work on that ability in the future. We don’t push services on our clients unless it is needed, if a client obviously needs a RAM or Bandwidth upgrade we will notify them with our recommendation. With regards to Managed and Unmanaged services a client who chooses an Unmanaged service is more than capable of knowing whether or not they need to be requesting extra help. It appears to me you wanted the lower price of an Unmanaged VPS but at the same time you wanted to be supported. You evidently expected us to simply let you off with the outstanding fees, yes? I am very lenient, so are my sales and account representatives however when a client fails to contact us in any way (as you did) and just expects to get away with it we do follow our terms of service with full force. My solicitors expect this to be dealt with over the next 30 days, I’ve been informed a collections fee will also be charged to your invoice for this. Regards, |
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| Client | Posted: 03/12/2008 11:42 |
| Paid, and no i’m not gonna continue using it.Just paid for the whole month, but nah. Terminate my account right now.At least we are not a company that will talk rubbish over $30. | |
| Richard Myers Staff |
Posted: 03/12/2008 11:43 |
| I can confirm payment has been received.I recommend in future you read the terms of service of the hosting company you choose.Thank you for your help resolving this matter, I wish you the best of luck in the future.#
Your VPS will be deleted shortly, and I’ll close your client account now. Regards, |
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| Client | Posted: 03/12/2008 11:45 |
| Yes. Prepare for mass of Bad Reviews.Good luck in the future | |
| Richard Myers Staff |
Posted: 03/12/2008 11:46 |
| We can gladly provide the evidence publicly of all of this.Regards, Richard Myers Hertz Web Solutions |
It depends on how you look at it. If you are a total business geek you’d probably say “its Nadzrul’s fault” he didn’t read the Terms of Service (TOS).
But look, Solicitors ??? $30 ???
Losing $30 didn’t hurt me at all, that is like having a lunch with my mates at the Mall. Richard Myers must be totally cheap. If you don’t know what cheap is, take a look at MR. KRAB:
That’s Richard Myers. And that is Hertz Web Solutions. So if you are starting an online business and trying to find a hosting. Get something else, I would recommend GoDaddy or BlueHost. Don’t go for cheap web hosting like Hertz Web Solutions. They are cheap… I didn’t mean good cheap., I meant cheapee crappy crab crap…
Next time you search on google search for “Cheap & Reliable Web Hosting” that way it will exclude HWS hosting from the results and you’ll be safe.
18 Comments
ahero4heor
01.03.2009
Wow.. Always read ToS’s. Number one thing. I’ve gotten into a lot of trouble because I didn’t read a host’s ToS and had to pay for a whole year. Simple, I paid it. I think you went to far with this, mate.
nazz
01.03.2009
LOL. Sometimes bad things happen at unusual time. I was in a bad mood, maybe I went too far with this; but depends on how you look at it. Sometimes its not just about TOS; its customer’s rights.
hugebandage
03.13.2009
Now we know one web hosting service to avoid; HWS.
Dayoot
03.13.2009
Actually its your fault for not reading the TOS right? But on the second thought the HWS was kinna not-nice for having such T.O.S
FooFighter
03.13.2009
Its kinna your fault m8…
Heatman
03.13.2009
I think the idea of the post is to show that you shouldn’t go for services that have such T.O.S
SmileyPea
03.14.2009
Godaddy is better
Horges
03.14.2009
BlueHost is the best
Yugoslavida
03.14.2009
Nice blog, check out mine: (LINK REMOVED) < this is to show spammers that if they spam NDC, they’re just wasting their time.
OysterHoster
03.14.2009
Well it is kind of YOUR BAD… but well if NDC says something is bad then it is bad. So let’s not even try HWS Hosting. Nice post mate, you should write critics like this more often.
nazz
03.14.2009
I’ll try my best not to…
Spancy
03.14.2009
BEWARE OF THE TOS!!!
Luzz
03.14.2009
This happened to me before, I had to pay the damn hosting company for nothin’…
Staffen
03.15.2009
I only use godaddy shared hosting, so can’t really say anything bout HWS.
Summer Camps
10.30.2010
Best you should edit the blog name Hertz Web Solutions – Bad Hosting Provider | Nadzrul to something more better for your content you write. I enjoyed the blog post withal.
Nazz
10.30.2010
that title is good for search engine; – not good for your soul
Matt
11.26.2010
You should not have paid. He probably has no solictors and isn’t a registered company!
Nazz
11.26.2010
He was full of crap. But I paid, cuz I was the better person.
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12.04.2008
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